Privacy Policy

This Policy intends to inform Clients/Users about the general rules for personal data processing, which are collected and processed in strict respect and compliance with the provisions of the personal data protection legislation in force at all times, namely Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016 ("GDPR").

We comply with best practices in the field of personal data security and protection, and to that end, we have taken the necessary technical and organisational measures to comply with the GDPR and ensure that the processing of personal data is lawful, fair, transparent, and limited to the authorised purposes.

S4Metro is committed to the protection and confidentiality of your personal data, having adopted the measures it deems appropriate to ensure their accuracy, integrity and confidentiality, as well as all other rights belonging to the respective data subjects.

This Privacy Policy applies exclusively to the collection and processing of personal data for which S4Metro is responsible for its processing, within the scope of the services and products made available to its Clients/Users and in all situations where personal data processing occurs.

Our website may include links to other sites that are external to S4Metro. The provision of these links is done in good faith, and S4Metro cannot be held responsible for the collection and processing of personal data carried out through these websites, nor assume any responsibility, namely regarding their accuracy, credibility and functionalities available therein.

Personal data is any information, of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person.

An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

The processing of personal data consists of an operation or set of operations performed on personal data or sets of personal data, by automated means or not, namely the collection, registration, organisation, structuring, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, comparison, interconnection, limitation, erasure or destruction.

The entity responsible for processing personal data is S4Metro, which determines the purposes and means of their processing.

For this purpose, if the personal data subject needs to contact the data controller, they may do so using the means and contacts provided below:

Within the scope of its activities, it processes personal data necessary for the provision of services and/or supply of products, processing data such as name, telephone number and email address, as more detailed information is made available to personal data subjects.

If there is prior consent from the Client/User, this may be withdrawn at any time, without, however, compromising the lawfulness of the processing carried out based on the previously given consent.

We collect your personal data through our website, ensuring, whenever necessary, the prior consent of the personal data subject.

The personal data collected may be processed electronically and in an automated or non-automated manner, ensuring, in all cases, strict compliance with personal data protection legislation. Under no circumstances will the collected data be used for any purpose other than that for which it was collected or for which consent was given by the data subject.

The personal data collected is intended for the management of the contractual relationship, the provision of the contracted services, and the adaptation of services, as well as to the needs and interests of the Client/User.

The period during which personal data is stored and retained varies according to the purpose for which the information is processed.

There are legal requirements that oblige data to be stored for a minimum period of time. Thus, and, whenever there is no specific legal requirement, data will be stored and retained only for the minimum period necessary to achieve the purposes that motivated its collection or subsequent processing, in accordance with the terms defined by law.

As holders of personal data, Clients/Users are guaranteed, at any time, the right to access, rectify, update, limit, and remove their personal data. They will also have the right to object to its use for commercial purposes, as well as to withdraw their consent, without compromising the legality of the processing carried out under that consent, as well as the right to data portability.

Without prejudice to the provisions of the GDPR, the data subject may do so directly or by written request, through the contacts provided for this purpose in this document, as well as the other contacts available on our website.

Without prejudice to being able to submit complaints directly to S4Metro, through the contacts provided for this purpose, the Customer/User may complain directly to the Control Authority (National Data Protection Commission), using the contacts provided by this entity for this purpose.

We are committed to ensuring the protection and security of the personal data provided, having implemented strict rules in this regard. Compliance with these rules is an obligation for all those who, legally, access them.

In this sense, our website and its personal data collection forms require encrypted browser sessions, and all personal data provided will be stored securely in a Datacenter covered by all security measures essential for the protection of your personal data.

Notwithstanding the security measures adopted, we alert all internet users that they should adopt additional security measures, namely, ensure that they use an updated PC and Browser in terms of adequately configured security "patches", with an active firewall, antivirus and anti-spyware, and that they verify the authenticity of the websites they visit on the internet, avoiding sites whose reputation is not trustworthy.

S4Metro undertakes not to transfer, communicate or assign your personal data to third parties.

S4Metro reserves the right to make adjustments or changes to this Privacy Policy at any time, and such changes will be published on this page.